Customer Advocate
Core
Frontline customer service professional managing administrative processes, scheduling, work orders, and invoicing for an auto glass company.
Role type
Customer Advocate (Service Operations)
Builds
Customer service interactions and administrative workflows for auto glass repair services
Domain
Automotive / Auto Glass Repair
Deliverable
product features
Required skills
Customer service, Administrative operations, Scheduling, Work order management, Invoicing, Phone/email communication, Insurance verification
Responsibilities
Welcome in-shop customers and resolve concerns, Manage incoming calls and emails for service issues and scheduling, Confirm and complete work order information including insurance verification, Process administrative tasks like invoices and credit memos, Review orders from national contact center and manage dealer part orders