Customer Advocate
Core
First point of contact for customers, managing administrative processes, scheduling, work orders, and resolving service issues in a fast-paced auto glass environment.
Role type
Customer Advocate (Administrative & Frontline Support)
Builds
Customer service interactions and operational workflow for an auto glass company
Domain
Automotive / Auto Glass Repair
Deliverable
client delivery
Required skills
telephone operations, business administration, customer service, work order management, invoicing, insurance verification, administrative task execution
Responsibilities
Welcome in-shop customers and resolve concerns, manage incoming calls and emails for service issues and scheduling, confirm and complete work order information, process invoices and credit memos, review orders from national contact center, manage dealer part orders
