Client Services & Lab Billing Support Specialist
Core
Review, update, and maintain work standards to maximize productivity within the revenue cycle and client services; assist in accessioning for clinical and pathology testing; act as a liaison between the business office, clinic, and lab.
Role type
Client Services & Lab Billing Support Specialist
Builds
Revenue cycle efficiency, accurate test routing, and timely claims processing for pathology and clinical testing
Domain
Healthcare / Medical Laboratory / Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Medical billing, insurance authorization, specimen accessioning, LIS management, claims processing, denial resolution, customer service, MS Office proficiency
Preferred skills
CCA, CCS, or CPC certification; Biology, Chemistry, or Molecular Biology degree
Technologies
Lab Information System (LIS), EMR, MS Office (Word, Excel, PowerPoint, Outlook)
Responsibilities
Handle customer inquiries via phone, fax, and email regarding patient results and test services; verify insurance authorizations and update billing databases; assist with accessioning including packing/unpacking specimens and labeling verification; review pathology cases for diagnosis codes and submit billing for SPEP and electrophoresis testing; prepare and review monthly quality assurance, test routing, and denial reports.
Seniority
Entry-level to Junior, hands-on IC
