Customer Advocate
Core
Frontline customer service and administrative operations for an auto glass repair company, managing in-shop interactions, scheduling, and work order processing.
Role type
Customer Advocate (Frontline Operations)
Builds
Customer service experience and operational efficiency for auto glass repair services
Domain
Automotive / Auto Glass Repair
Deliverable
client delivery
Required skills
Customer service, telephone operations, administrative processes, work order management, scheduling, invoicing, insurance verification, data entry
Preferred skills
Creative problem solving, multitasking in fast-paced environments
Technologies
None explicitly stated
Responsibilities
Greet in-shop customers and resolve concerns, manage incoming calls and emails for service issues and scheduling, confirm and complete work order information including insurance verification, process administrative tasks like invoices and credit memos, review orders from national contact center and manage dealer part orders
Seniority
Entry-level to Junior, hands-on IC