Referral Specialist
Core
Coordinate and process oncology and hematology referrals, verify insurance eligibility, and obtain prior authorizations to ensure seamless patient care.
Role type
New Patient Referral Specialist
Builds
Coordinated patient intake and authorized referral workflows for oncology/hematology services
Domain
Healthcare / Oncology & Hematology
Deliverable
client delivery
Required skills
Insurance verification, prior authorization management, EHR systems, patient navigation, regulatory compliance, multi-line telephone operation, medical office procedures
Preferred skills
Oncology/hematology specialty experience, fast-paced healthcare environment adaptability
Technologies
Electronic Health Record (EHR), Microsoft Office
Responsibilities
Coordinate and process oncology and hematology referrals; Verify insurance eligibility and obtain prior authorizations; Serve as primary liaison between patients, providers, and external facilities; Maintain accurate referral documentation in EHR; Educate patients on referral details and insurance coverage; Monitor referral status from initiation through completion
Seniority
Individual Contributor, operational support