Technical Product Support - Java, C,C++,Python with Banking domain experience
Core
Provide technical support and incident resolution for Temenos core banking suite clients, acting as a technical reference point during implementation and upgrades.
Role type
Senior Software Engineer (Technical Product Support)
Builds
Client incident resolutions, knowledge base articles, and support tools for the banking industry.
Domain
Banking technology / Core banking systems
Deliverable
client delivery
Required skills
Java, C, C++, Python, incident analysis, root cause analysis, client communication, software implementation support, knowledge base contribution, tool development
Preferred skills
24/7 support experience, onsite client analysis, BE/BTech/MCA degree
Technologies
Temenos core banking suite, Java, C, C++, Python
Responsibilities
Analyze and resolve client tickets, document bugs and root causes, educate clients on non-defect scenarios, act as technical reference during upgrades, contribute to knowledge base, develop support tools.
Seniority
Senior, hands-on IC