Customer Service Representative II
Core
Provide customer service, supervise staff, and monitor youth at a juvenile center.
Role type
Customer Service Representative II (Supervisory)
Builds
Support services for youth and families at a juvenile correctional facility
Domain
Public sector / Juvenile justice
Deliverable
client delivery
Required skills
telephone operations, public contact, record keeping, inventory management, staff supervision, policy interpretation, mail handling, multi-tasking
Preferred skills
training staff, developing policies, operating advanced technological equipment
Responsibilities
Supervise employees providing services and information; respond to customer requests for information and services; maintain inventory and records; prepare and distribute mail; screen and verify documents; reconcile billing discrepancies; develop policies and procedures for daily activities.
Seniority
Mid-level, supervisory IC