Service Introduction Manager
Core
Establish new service capabilities and manage the transition to business-as-usual operations for Group Business Services.
Role type
Senior Service Introduction Manager
Builds
New service delivery frameworks and operational transition plans for the bank's GBS.
Domain
Banking / Shared Services / Process Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service design, operational governance, risk assessment, regulatory compliance, transition management, stakeholder management, success metric definition, implementation planning
Preferred skills
Shared service centre offshoring experience, transition management
Technologies
N/A
Responsibilities
Define operational and transition requirements for new services, conduct due diligence, identify and mitigate implementation risks, monitor success criteria, and communicate transition plans to stakeholders.
Seniority
Senior, hands-on IC
