Director, Insurance Operations
Core
Lead the modernization and ongoing performance of Canadian individual life insurance operations, focusing on case progression, carrier advocacy, and operational intelligence.
Role type
Director, Insurance Operations
Builds
Operational intelligence, modernized operating models, differentiated advisor service, and improved case handling processes.
Domain
Canadian individual life insurance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Canadian individual life insurance operations expertise, operational leadership, process modernization, data analysis, technology implementation, team management
Preferred skills
Bilingual English and French, CLU, MBA, change management credentials
Technologies
Operational data systems, automation tools, self-service platforms
Responsibilities
Lead daily performance and modernization of Insurance Operations, build Operations Intelligence for decision-making, strengthen case ownership and carrier advocacy, develop advisor and in-force service models, define operational technology and automation requirements, lead an established team through change
Seniority
Director, hands-on IC with people leadership