TRC Process Manager
Core
Enhance operational efficiency and taxpayer satisfaction through continuous process improvement initiatives and workflow optimization.
Role type
Individual contributor process improvement manager
Builds
Streamlined workflows and improved service delivery for the Oklahoma Tax Commission
Domain
Public sector / Government tax administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process improvement methodologies (Lean, Six Sigma), Data analysis (Excel, SQL, Tableau), Process mapping (Visio, Lucidchart), Project management, Cross-functional collaboration, Change management, Stakeholder coordination
Preferred skills
Master's degree in business/public administration, Lean Six Sigma certification
Technologies
Excel, SQL, Tableau, Visio, Lucidchart
Responsibilities
Analyze existing workflows to identify inefficiencies and implement improvement strategies; Coordinate tasks and deliverables for SMEs and project teams; Develop and deliver training programs for new processes; Collect and analyze data to assess performance and create dashboards; Collaborate with cross-functional teams to drive unified solutions; Support change management efforts and communicate benefits of new ways of working
Seniority
Mid-Senior level, hands-on IC