Trainee - Customer Operations Officer
Core
Define and deliver critical customer delivery plans for Aftermarket Operations, integrating fleet campaign roll programs and managing customer complaints and satisfaction metrics.
Role type
Customer Operations Officer (Trainee)
Builds
Customer delivery plans, operational readiness for new OE and transitioned fleets, standardized operational content for business meetings.
Domain
Aviation Aftermarket Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Customer relationship management, fleet campaign program integration, complaint and satisfaction metric management, project management, digital process improvement, global team management, Rolls-Royce product knowledge
Preferred skills
Aviation industry experience
Technologies
N/A
Responsibilities
Define and deliver critical customer delivery plans in accordance with service line policies; Support Customer Account business meetings with standardized operational content; Lead the EIS process for new OE and transitioned fleets; Manage Services-related Customer complaints, SDFs, and Customer Satisfaction metrics.
Seniority
Trainee
