Senior Manager, Process Improvement
Core
Lead business process optimisation, system and process improvement, and digital transformation initiatives across the University to drive productivity, efficiency, and stakeholder experience.
Role type
Senior Manager, Process Improvement
Builds
Optimized business processes, automated workflows, and digital transformation programs
Domain
Higher Education / Operational Efficiency
Required skills
Lean Six Sigma (Green or Black belt), process mapping, root cause analysis, stakeholder engagement, change management, data analysis, AI and automation strategy, risk management
Preferred skills
University or regulated service industry experience, low-code solutions expertise, generative AI application
Technologies
Robotic process automation, intelligent document processing, low-code solutions, generative AI
Responsibilities
Lead end-to-end continuous process improvement initiatives from identification to implementation; Facilitate workshops to identify challenges and opportunities for process improvements; Map and redesign end-user journeys and operational workflows; Provide expert advice to senior leaders on operational efficiency strategies; Develop and analyse quantitative and qualitative data to identify improvement opportunities; Identify, propose, and accelerate AI and Automation opportunities; Establish and prioritize a pipeline of continuous process improvement initiatives; Support change management, training, and adoption of new processes; Manage risk, dependencies, and governance requirements for the program.
Seniority
Senior Manager, strategic leadership with hands-on execution