Claims Operations Manager
Core
Supporting the Head of Claims Operations in delivering claims support services across Lloyd's, Company Market, and non-bureau business, ensuring operational efficiency, data quality, and regulatory compliance.
Role type
Senior manager leading claims operations and process improvement
Builds
Claims support services and operational processes for Lloyd's and London Market clients
Domain
Insurance / Claims Operations / London Market
Required skills
Claims operations leadership, stakeholder management, process improvement, regulatory compliance, data quality management, KPI analysis, change management, third-party provider oversight, workflow management
Preferred skills
Project leadership, strategic planning, business transformation
Technologies
ECF, SCM, claims systems
Responsibilities
Managing and overseeing the eight-person Claims Support Team, monitoring operational performance and reporting metrics, coordinating process improvement and system enhancement initiatives, supporting relationships with third-party providers and delegated claims arrangements, acting as a liaison between Claims, Operations, Technology, and Finance functions, deputising for the Head of Claims Operations
Seniority
Senior, hands-on IC with team leadership