Manager, Restaurant Technology (Arby's, Back Office)
Core
Bridge between brand technology, product teams, franchisees, and external partners to ensure reliable, scalable, and guest-centric restaurant technology solutions.
Role type
Manager, Restaurant Technology (Back Office)
Builds
Operational execution for a geographically dispersed restaurant footprint, focusing on stability, performance, and continuous improvement.
Domain
Restaurant Technology / QSR Operations
Deliverable
production ML models
Required skills
Vendor relationship management, AI solution identification, operational process definition, budget execution, stakeholder influence, change management, cloud environment knowledge, API/system integration understanding, data analysis, Microsoft Office Suite expertise.
Preferred skills
Restaurant industry technology vendor relationships, collaborative product management tools (JIRA, Confluence, SharePoint, Smartsheet), third-party delivery systems familiarity, agentic solutions delivery.
Technologies
AI, Cloud environments, APIs, POS, Inventory systems, Tablets, JIRA, Confluence, SharePoint, Smartsheet, Microsoft Office Suite.
Responsibilities
Develops and coaches day-to-day operational objectives for team members; Identifies manual processes for AI replacement; Oversees vendor operations and contract performance; Manages budget execution and financial controls; Leads change initiatives for technology adoption; Creates runbooks for Back Office platform compliance; Analyzes franchisee and end-user business needs.
Seniority
Manager, hands-on leadership