Gift Card Ops Analyst
Core
Own day-to-day operational execution of the gift card program across B2B and B2C support channels, including application reviews, order inquiries, escalations, inventory support, and process improvement.
Role type
Operations Analyst (Gift Card Program)
Builds
Operational workflows, reporting dashboards, and inventory readiness for gift card sales
Domain
Retail / Hospitality / Gift Card Operations
Deliverable
dashboards & analysis
Required skills
Inbox management, operational issue resolution, vendor coordination, reporting and analytics, inventory forecasting, SOP creation, compliance tracking, stakeholder communication
Preferred skills
eCommerce/retail program support, supplier/fulfillment partner experience, Power BI/Tableau/Excel proficiency, process documentation, promotional readiness planning
Technologies
Microsoft Excel, Power BI, Monday.com, Copilot
Responsibilities
Manage B2B gift card inboxes and order inquiries; resolve payment, shipping, and fulfillment issues; support holiday performance dashboards and KPI analytics; coordinate inventory forecasts and promotional readiness; create and maintain internal SOPs; gather field feedback and translate into process improvements
Seniority
Mid-level, hands-on IC
