Assistant administrative d'agence H/F
Core
Administrative support for an agency, handling client billing, payments, correspondence, and service request (SAV) scheduling.
Role type
Administrative Assistant
Builds
Agency operational reports and client billing records
Domain
Security services / Facility management
Deliverable
dashboards & analysis
Required skills
Billing and invoicing, payment processing, customer correspondence, supplier invoice verification, weekly/monthly reporting, data consolidation, KPI tracking, service request scheduling, contract management, dispute handling, mail management, telephone support
Preferred skills
Office software proficiency (Word, Excel, Outlook), reliability, initiative, autonomy
Responsibilities
Follow up, control, and record client orders; invoice work and services; record and deposit client payments; draft response letters for client complaints; verify supplier invoices against purchase orders; compile weekly and monthly management reports; consolidate data for agency indicators; plan after-sales service (SAV) technician routes; handle SAV returns and quote follow-ups; schedule maintenance visits; prepare SAV quotes; manage file classification; answer client calls; manage contract cancellations; handle disputes; manage incoming and outgoing mail
Seniority
Junior to Mid-level, hands-on IC