Dispute Resolution Specialist
Core
Resolve customer billing disputes, analyze root causes, and implement process improvements to prevent recurrence.
Role type
Invoice/Billing Admin Specialist
Builds
Payment recovery and dispute resolution workflows
Domain
Finance / Billing
Deliverable
dashboards & analysis
Required skills
Dispute resolution, Root cause analysis, Process improvement, Documentation, Reporting, Compliance
Preferred skills
Credit control, Billing, Invoicing, Customer service resolutions
Responsibilities
Resolve customer disputes via phone or email to ensure payment; Analyze discrepancies to identify root causes; Review business processes to prevent future recurrence; Produce and refine work instructions; Generate and analyze dispute reports; Ensure compliance with company policies and regulations.
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