Lead Coordinator, User Engagement
Core
Coordinate and deliver operational library services, supervising staff and managing service points to ensure timely, high-quality support for students, faculty, and employees.
Role type
Senior IC library operations manager
Builds
Operational workflows, service delivery, and team performance at assigned library service points
Domain
Higher education library services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Staff supervision and training, project coordination, operational planning, conflict resolution, emergency management, bilingual communication (French/English), data analysis, workflow optimization
Preferred skills
Integrated library system knowledge, experience with digital records management, team leadership
Technologies
Integrated library systems, word processing, spreadsheets, databases, presentation software, email, web-based applications
Responsibilities
Set daily operational priorities and deadlines for the team; supervise, evaluate, and train staff; coordinate and execute operational projects; manage escalated user complaints and service issues; implement new services and technologies; monitor service quality using data and audits; make emergency decisions regarding service point closures or safety protocols
Seniority
Senior, hands-on IC