Sales Order Processing Analyst
Core
Manage end-to-end sales order flow, ensuring timely and accurate handling of customer orders and resolving related issues.
Role type
Sales Order Processing Analyst
Builds
Customer order fulfillment and delivery schedules
Domain
Retail / Consumer Electronics / Supply Chain
Deliverable
product features
Required skills
Sales order processing, SAP systems, order adjustments, cancellations, refunds, process optimization, reporting and analytics, stock availability coordination, customer inquiry management
Preferred skills
Microsoft Office, problem-solving, decision-making, multi-cultural collaboration, virtual team management
Responsibilities
Oversee all aspects of sales order processing; Ensure timely and accurate handling of sales orders in the system; Liaise with sales representatives, logistics, and local SOP market team to ensure stock availability and delivery schedules are met; Address customer inquiries and order related issues promptly and professionally; Manage order adjustments, cancellations, and refunds when necessary; Identify and implement improvements to streamline the order management process; Provide regular reporting and analysis on sales order metrics
