Manager - IT Service Continuity
Core
Accountable for governance, planning, testing, assurance, and continual improvement of IT service continuity across critical technology services to ensure effective response to major disruptions.
Role type
Manager, IT Service Continuity
Builds
IT service continuity framework, recovery plans, test schedules, and executive readiness reports
Domain
IT Operations / Business Continuity / Risk Management
Deliverable
dashboards & analysis
Required skills
IT service continuity governance, disaster recovery planning, risk management, supplier continuity governance, audit compliance, crisis response coordination, operational resilience, stakeholder management, roadmap planning
Preferred skills
None stated
Technologies
None stated
Responsibilities
Own and maintain the IT service continuity framework and standards; Define and manage the annual disaster recovery and service continuity test schedule; Coordinate recovery exercises across internal teams and suppliers; Provide executive reporting on continuity readiness and risks; Govern supplier continuity obligations and recovery evidence; Support major incident and crisis response; Drive continual improvement of continuity maturity
Seniority
Manager, hands-on leadership