Global Retail Product Owner
Core
Define and deliver omnichannel and service-led retail capabilities to strengthen customer engagement and create seamless experiences across physical and digital touchpoints.
Role type
Global Retail Product Owner
Builds
Scalable retail product capabilities, clienteling tools, and customer engagement platforms for Dyson's global retail network.
Domain
Retail, Customer Experience, Omnichannel Commerce
Deliverable
product features
Required skills
Omnichannel retail strategy, product roadmap definition, stakeholder alignment, customer journey analysis, product lifecycle management, Agile product delivery
Preferred skills
Clienteling platform experience, CRM/loyalty platform expertise, retail technology (POS/associate tools) knowledge, luxury retail brand experience, Jira/Confluence proficiency
Responsibilities
Own the vision and roadmap for retail product capabilities; partner with global market teams to balance local needs with scalable solutions; analyze customer and colleague journeys to identify product opportunities; define and optimize end-to-end customer experiences across stores, CRM, and digital channels; translate business needs into product requirements and prioritized backlogs; drive adoption of new tools and ways of working across the global retail network.
Seniority
Senior, hands-on IC