Customer Service Representative 1 – Hollow Metal - Fontana, CA
Core
Single point of customer contact for the Hollow Metal product line, handling inquiries, complaints, quoting, and order management from creation to shipping.
Role type
Customer Service Representative (Hollow Metal)
Builds
Customer orders and quotes for security hardware products
Domain
Security hardware / Construction
Required skills
Customer service, order management, CRM/ERP systems, Microsoft Office, sales projections, negotiation, analytical abilities, detail orientation
Preferred skills
Associate's degree or higher, construction experience, door and frame experience
Responsibilities
Answer phone calls and respond to emails within specified timeframes, manage order status from creation to shipping, address quality control issues, interface with engineering and production, solicit orders from customers, enter data into CRM system, analyze sales performance reports
Seniority
Entry-level to Mid-level