Customer Services Advisor
Core
First point of contact resolving customer queries, primarily regarding home repairs, for 140,000 customers.
Role type
Customer Service Advisor
Builds
Customer support interactions and repair resolution
Domain
Home services / Utilities
Deliverable
client delivery
Required skills
active listening, resilience, computer literacy, problem-solving, empathy
Responsibilities
owning and resolving customer queries, handling complex and difficult calls, using multiple systems while talking to customers
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