IT Service Delivery Manager
Core
Ensure IT and OT services are delivered as agreed, meeting SLA targets and contractual commitments for advanced warehouse automation systems.
Role type
Senior IT Service Delivery Manager
Builds
End-to-end service delivery for mission-critical warehouse automation environments
Domain
Logistics automation / Industrial IT & OT
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT/OT service delivery management, SLA management, incident/problem/change process ownership, risk mitigation, business continuity planning, pre-sales support, service review leadership
Preferred skills
ITIL4 certification, commercial mindset for upsell/cross-sell
Technologies
IT infrastructure, software, applications, networks, control systems
Responsibilities
Ensure IT and OT services meet SLA targets; Own incident, problem, and change processes; Define and improve service delivery strategies; Collaborate across IT, operations, and business teams; Identify and mitigate risks; Support pre-sales and project transitions; Lead service review meetings and performance reporting
Seniority
Senior, hands-on IC
