Service Desk Engineer 1st line 24/7 Shifts
Based in Netherlands
Core
1st-line Service Desk Engineer handling incident registration, analysis, and resolution for warehouse automation systems in a 24/7 environment.
Role type
1st-line Service Desk Engineer
Builds
End-to-end service solutions for warehouse and airport logistics clients
Domain
Warehousing & Airports & Parcel automation
Deliverable
client delivery
Required skills
ITIL methodologies, analytical thinking, prioritization, end-to-end process ownership, technical problem coordination
Preferred skills
Affinity with Vanderlande business, HBO/MBO-4 education level
Technologies
ITIL
Responsibilities
Handle service calls and incidents, perform problem analysis, coordinate with technical specialists, ensure customer communication and status updates, initiate follow-up actions
Seniority
Mid-level, hands-on IC