Sales & Service Technician
Core
Diagnose, troubleshoot, and repair Dyson consumer electronics (vacuums, fans, air purifiers, hair-dryers) while providing customer service and promoting cross-selling opportunities.
Role type
Service & Sales Technician
Builds
Repaired Dyson products and customer service interactions
Domain
Consumer electronics / Home appliances
Deliverable
physical/clinical work
Required skills
Technical repair aptitude, customer service, sales promotion, inventory management, Microsoft Office, physical lifting (up to 50 lbs)
Preferred skills
Experience with consumer electronics, specifically Dyson products
Responsibilities
In-person diagnosis and repair of customer products, communicate product information to promote cross-selling, provide excellent customer service, input sales information into systems, submit daily/weekly service reports, manage parts usage and inventory, assist with escalated repair instances
Seniority
Entry-level, hands-on IC