System Analyst
Core
Senior Systems Analyst responsible for production support, incident response, and root-cause analysis for Salesforce's enterprise data and analytics platforms (Data 360, CRM Analytics, Tableau).
Role type
Senior Systems Analyst (Data Foundations)
Builds
Salesforce's internal data and analytics platforms used for sales, service, and decision-making
Domain
Enterprise Technology & Infrastructure (Data & Analytics)
Required skills
Incident management, root-cause analysis, platform administration, process engineering, security compliance, stakeholder communication, SLA management, automation design, declarative solutions, access control design
Preferred skills
Experience with Salesforce native platforms, knowledge of SRE practices, ability to mentor analysts
Technologies
Data 360, CRM Analytics, Tableau, Flows, validation rules, permission models, SDLC (Agile)
Responsibilities
Manage escalations and incident response across time zones; own root-cause analysis for recurring failures; design proactive monitors and automations; deliver complex declarative solutions and manage access/role hierarchies; engineer SOPs and support reference manuals; maintain security and SOX compliance
Seniority
Senior, hands-on IC
