Solution Architect
Core
Client-facing leader designing and guiding end-to-end implementations and transformations on Salesforce Sales Cloud and Service Cloud, bridging business strategy and technical platform design.
Role type
Senior Solution Architect (Salesforce CRM)
Builds
Governed Salesforce platforms ready for Agentforce and AI-driven automation
Domain
CRM / Sales & Customer Service / AI
Required skills
Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce data model and security, Declarative automation (Flow), Apex/LWC, Integration (REST/SOAP, MuleSoft), Functional data migration, Executive-level documentation, Workshop facilitation, Agile delivery
Preferred skills
CPQ / Revenue Cloud, Field Service, Experience Cloud, Data Cloud, Agentforce, Einstein AI, CRM migration (Dynamics, SAP, Oracle, Zendesk, ServiceNow), Industry knowledge (Financial Services, Retail, Telecom, Manufacturing)
Technologies
Salesforce Sales Cloud, Salesforce Service Cloud, Data Cloud, Agentforce, MuleSoft, Apex, LWC, Flow
Responsibilities
Lead functional discovery workshops with client stakeholders; Own target architecture and solution blueprint; Design Sales Cloud and Service Cloud processes; Define implementation or migration approach; Manage scope, functional design documents, UAT, and business sign-off; Advise clients on best practices and platform evolution; Contribute to practice playbooks and support pre-sales
Seniority
Senior, hands-on IC with client advisory
