Customer Success Manager, Marketing Cloud Next (Public Sector)
Core
Trusted advisor and single point of accountability for high-value Public Sector customers migrating to Marketing Cloud Next and Data Cloud, ensuring ROI and platform adoption.
Role type
Senior Individual Contributor Customer Success Manager (Migration & Strategy)
Builds
Seamless migrations from legacy marketing platforms (Granicas, Eloqua, Marketo, HubSpot, Pardot) to Salesforce Marketing Cloud Next and Data Cloud.
Domain
Public Sector / Marketing Automation / Data Cloud
Required skills
Marketing Cloud Next platform architecture, Salesforce Data Cloud functional design, GDPR/CAN-SPAM/CASL/POPI consent migration, legacy marketing platform knowledge (Eloqua/Marketo/HubSpot/Pardot), journey logic mapping, email deliverability strategy, integration architecture (APIs/Connect), functional design documentation.
Preferred skills
Executive stakeholder management, political barrier identification, complex problem solving with senior team members.
Responsibilities
Serve as single point of customer accountability for Signature deliverables and renewals; coordinate deliverables throughout the lifecycle; align business and technical stakeholders; conduct enablement sessions on forecasting and pipeline hygiene; track usage metrics and CSAT scores; develop strategic success plans; identify underutilized entitlements; conduct quarterly feature usage reviews; advise on post-migration deliverability strategy.
Seniority
Senior, hands-on IC
