Staff Content Designer
Core
Lead content design and information architecture for enterprise-scale AI CRM products, shaping customer experiences and influencing product strategy.
Role type
Staff Content Designer (AI & Enterprise UX)
Builds
AI-ready content systems, in-app user assistance, voice/tone frameworks, and cross-cloud customer narratives for Salesforce Agentforce.
Domain
Enterprise SaaS / AI / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Information architecture, in-app writing, AI tool fluency, content auditing for AI-readiness, strategic partnership, mentoring, cross-functional leadership
Preferred skills
8-10 years managing complex content portfolios, design-centric content strategy, vibe design tools, multi-product initiative leadership, governance model evolution
Technologies
AI-assisted design tools, vibe design tools, headless content systems
Responsibilities
Lead content design and IA for scalable product ecosystems; Write UI text and establish reusable communication patterns; Influence product strategy and define content vision early; Audit content for AI-readiness and conversational UX; Mentor designers on AI best practices; Shape long-term content design vision and organizational standards
Seniority
Staff, strategic IC with mentorship and cross-functional influence
