Program Manager - Retention
Core
Lead retention programs for assigned markets, translating member feedback and disenrollment trends into targeted actions to support member retention and align with SCAN's broader strategy.
Role type
Senior Program Manager (Healthcare/Medicare Advantage)
Builds
Retention strategies, listening sessions, and market performance improvements for older adult members.
Domain
Healthcare, Medicare Advantage, Managed Care
Required skills
Retention strategy, market operations, service recovery, data analysis, project management, stakeholder management, change management, SQL, Microsoft Office Suite, Visio
Preferred skills
Medicare Advantage experience, leadership experience, PMP certification, Stars background, AI curiosity, CoPilot experience
Technologies
SQL, Microsoft Office Suite, Visio, Teams, Access, CoPilot
Responsibilities
Lead quarterly listening sessions and manage post-session deliverables; track vDER goals and flag deviations; partner with cross-functional teams on retention campaigns; maintain shared logs for market deliverables; analyze disenrollment trends and survey feedback.
Seniority
Senior, hands-on IC
