Associate Technical Support Engineer
Core
Frontline technical support for Salesforce customers via phone, email, or chat, providing troubleshooting, feature guidance, and best-practice advice.
Role type
Associate Technical Support Engineer (Global Voice Support)
Builds
Customer success outcomes for Salesforce Cloud applications
Domain
SaaS CRM / Customer Support
Deliverable
client delivery
Required skills
troubleshooting, feature guidance, best-practice advice, case documentation, shift flexibility, English fluency, technical aptitude for Salesforce Cloud
Preferred skills
Salesforce ADM 201/211 certification, international client support, multilingual proficiency (German, French, Italian, Spanish, Portuguese, Dutch), AI/automation mindset
Technologies
Salesforce Cloud applications, AI tools
Responsibilities
Deliver frontline technical support via phone, email, or chat; advise on best practices for user/data management and reporting; identify cases for escalation; track client communications; suggest process improvements using AI/automation; work flexible shifts in a 24/7 model
Seniority
Entry-level (0-12 months experience)
