Technical Support Engineer
Core
Resolve customer inquiries via email and chat, primarily for Japanese clients, while collaborating with product teams to test features and document bugs.
Role type
Senior IC technical support engineer (SaaS)
Builds
Customer support workflows and product feedback loops for Slack
Domain
SaaS / Customer Success
Deliverable
client delivery
Required skills
Japanese (fluent), English (business), OAuth, Single Sign On, software development life cycle, network fundamentals, Windows/Linux/Mac OS, mobile OS support, bug reproduction, documentation
Preferred skills
Korean (business), API usage, programming (Java/JavaScript/Python), global environment experience
Responsibilities
Resolve customer enquiries via email and chat; compose personalized responses; triage requests and spot trends; identify, reproduce, and document bugs; collaborate with product/QA to test features and surface feedback; contribute to team goals and knowledge sharing
Seniority
Mid-Senior, hands-on IC
