Interlibrary Loan Assistant
Core
Processes incoming and outgoing interlibrary loan requests, verifies citations, troubleshoots technical issues, and coordinates workflows to support university research and teaching.
Role type
Library Assistant (Interlibrary Loan)
Builds
Interlibrary loan services for university patrons and external institutions
Domain
Higher Education Library Services
Required skills
Interlibrary Loan software proficiency, bibliographic searching, customer service, database maintenance, shipping logistics, student staff supervision
Preferred skills
Bachelor's degree, advanced search techniques, non-English language reading
Technologies
ILLiad, OCLC Worldshare, ReShare, DOCLINE, RapidILL, Folio, Microsoft Office
Responsibilities
Process incoming borrowing and lending requests using specialized software; troubleshoot technical and policy issues; provide customer service and coordinate with other institutions; oversee and train student staff; prepare and ship materials via courier services; maintain database records.
Seniority
Entry-level to Mid-level, hands-on IC