Success Architect - Sales Cloud
Core
Provide frontline technical support, deliver educational sessions on feature adoption, and perform foundational architectural health checks for Salesforce Sales Cloud customers.
Role type
Senior IC Salesforce Success Architect (Sales Cloud)
Builds
Customer success outcomes via technical guidance, feature adoption, and solution design
Domain
SaaS / CRM / Sales Cloud
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce Sales Cloud configuration, enterprise application integration, data governance, security model design, API integration (REST/SOAP), APEX/LWC debugging, stakeholder alignment
Preferred skills
Industry-specific Salesforce solutions, advanced Salesforce certifications, MuleSoft/Informatica experience
Technologies
Salesforce Sales Cloud, Einstein Conversation Insights, Sales Engagement, APEX, Lightning Web Components, REST/SOAP APIs, MuleSoft, Informatica, OAuth, Platform Events
Responsibilities
Assess customer implementations and deliver recommendations on technical issues and feature adoption; triage capability gaps and design inefficiencies; simplify complex technical concepts for diverse audiences; execute playbooks from Support, Guides, and Architect teams; collaborate with internal partners to drive customer success and product improvement
Seniority
Senior, hands-on IC