Assistant Head of User Services
Core
Planning and supervising user and access services for multiple campus libraries, including entry control, circulation, and patron support.
Role type
Senior IC library operations manager
Builds
Library access systems, circulation workflows, and patron service standards
Domain
Higher education library services
Deliverable
product features
Required skills
Staff supervision and performance management, library policy enforcement, customer service standards, circulation operations, security procedures, data analysis and reporting, system troubleshooting
Preferred skills
Bachelor's degree, 5-7 years of experience in a related job discipline
Technologies
ILS, online ticketing systems, circulation systems
Responsibilities
Supervise union clerical, non-union circulation supervisors, and student employees; ensure staff coverage of service points and entry desks; oversee lending of materials, course reserves, and interlibrary loan; enforce library policies and maintain a safe scholarly environment; manage daily circulation workflow and resolve patron issues; monitor building security and respond to emergencies; analyze and report library statistics.
Seniority
Senior, hands-on IC