Customer Success Manager, Marketing Cloud - Brasilia
Core
Serve as a primary contact and trusted advisor for Salesforce's largest and highest-profile customers, ensuring their technical and operational health to maximize value from their Salesforce Marketing Cloud investment.
Role type
Senior Customer Success Manager (Marketing Cloud)
Builds
Customer retention, renewal, and expansion within the Salesforce Marketing Cloud ecosystem.
Domain
SaaS / Marketing Technology / Customer Success
Deliverable
client delivery
Required skills
Technical Customer Success, SaaS platform use, project leadership, Technology Consulting, Technical and/or Solutions Architecture, translating technical concepts to business terms, cross-functional team leadership, high-volume event coordination.
Preferred skills
Salesforce Ecosystem experience, Marketing Cloud product knowledge, marketing automation, personalization, advertising, Digital Marketing processes.
Technologies
Salesforce Marketing Cloud, Salesforce platform, marketing automation tools.
Responsibilities
Function as the Marketing Cloud Subject Matter Expert for technical and operational configuration; Serve as the single point of customer accountability for deliverables, experience, renewal, and expansion; Cultivate relationships with customer IT and executive leadership; Provide proactive Salesforce feature guidance and adoption advice; Act as an advocate during high severity case triage and resolution; Conduct quarterly reviews to identify trends and provide release recommendations; Forge relationships with internal Sales, Engineering, and Product teams.
Seniority
Senior, hands-on IC
