Technical Support Engineer_Momentum
Core
Technical Support Engineer acting as a technical champion to onboard new customers, accelerate Salesforce platform adoption, and resolve complex technical issues.
Role type
Senior IC Technical Support Engineer (Customer Success)
Builds
Customer onboarding plans, adoption strategies, and technical solutions for Salesforce platform users.
Domain
CRM / Customer Success / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Java programming, debugging/troubleshooting Java applications, explaining complex technical concepts to non-technical audiences, assessing business objectives, stakeholder alignment, prioritization, multi-tasking, consultative relationship building
Preferred skills
Salesforce Data Cloud, Agentforce platform, conversational AI solutions, regulated industry experience, AI/LLM technologies, data modeling, data integration, analytics, data platforms (Snowflake, Databricks)
Technologies
Java, Salesforce Data Cloud, Agentforce, Snowflake, Databricks, LLMs
Responsibilities
Conduct initial technical discovery sessions and create personalized onboarding plans for new customers; Proactively engage customers to identify adoption gaps and demonstrate high-impact features; Respond to time-sensitive, business-impacting issues involving complex data integrations and API challenges; Guide customers on engineering best practices for code quality, scalability, and security; Synthesize recurring technical friction patterns into prioritized product feedback.
Seniority
Mid-level, hands-on IC
