Service Cloud Technical Support Engineer
Core
Resolve critical Service Cloud technical issues, guide customer adoption, and provide expert troubleshooting for Salesforce platform products.
Role type
Senior IC Technical Support Engineer (Service Cloud)
Builds
Customer success and platform adoption for enterprise clients
Domain
SaaS CRM / Customer Support
Deliverable
client delivery
Required skills
Salesforce Service Cloud troubleshooting, Java debugging, SQL, web technologies (HTML, JavaScript, CSS, LWC, APEX), root cause analysis, technical documentation, swarming collaboration
Preferred skills
Salesforce platform architecture, AI/LLM technologies, conversational AI, Salesforce certifications (ADMIN201)
Technologies
Service Cloud, Data Cloud, Agentforce, Java, SQL, LWC, APEX
Responsibilities
Diagnose and resolve complex technical issues, coordinate critical case resolution, provide onboarding and technical discovery, guide customers on best practices and configuration, investigate defects and report to Product Engineering, create technical documentation, mentor team members
Seniority
Mid-level, hands-on IC