Success Architect - Industries cloud
Core
Provide expert guidance on solution design, scalability, security, and application lifecycle management for Salesforce's most strategic customers within specific Industry Clouds.
Role type
Senior IC Success Architect (Industry Clouds)
Builds
Scalable, secure Salesforce implementations and optimized technical architectures for enterprise clients.
Domain
SaaS / Customer Success / Enterprise Architecture
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Enterprise solution design, Salesforce platform governance, large-scale SaaS implementation, application integration, stakeholder alignment, strategic problem solving
Preferred skills
Industry Cloud SME (Consumer Goods, Manufacturing, Non Profit, Public Sector, Education), OmniStudio, data governance, anti-pattern resolution
Technologies
Salesforce (Industry Clouds, OmniStudio, APEX, LWC, MuleSoft, REST/SOAP APIs)
Responsibilities
Assess customer Cloud implementations and deliver expert recommendations on technical architecture; Serve as a trusted SME providing proactive and reactive guidance on architecture and best practices; Identify capability gaps and design inefficiencies to recommend product enhancements; Collaborate with internal teams to bridge gaps between customers, support, and product development; Create clear design documents and present complex technical concepts to executive leadership
Seniority
Senior, hands-on IC
