Senior Product Manager, Service Cloud AI
Core
Drive the agentic transformation of Salesforce's Service Cloud AI, building core capabilities that allow businesses to unlock AI potential for customer service.
Role type
Senior Product Manager, Agentic AI
Builds
Service Cloud AI features and agentic workflows for customer service
Domain
Enterprise SaaS, Customer Service, Generative AI
Deliverable
production ML models | product features
Required skills
Product vision and strategy, Agentic AI product development, LLM and non-deterministic system management, Data evaluation and benchmarking, Cross-functional leadership, Autonomous execution, Technical credibility with engineering teams
Preferred skills
Customer Service software domain knowledge, Enterprise SaaS product management, Agile/Scrum methodologies, MBA or Masters in technical discipline
Technologies
LLMs, Agentic workflows, Benchmarking datasets
Responsibilities
Own product area from vision to delivery and adoption, Define future of customer service balancing human-in-the-loop and automation, Translate customer needs into agentic product strategy, Interface with customers at events and sales engagements, Act as go-to product expert for internal teams and executives, Collaborate with teams for cohesive customer solutions
Seniority
Senior, hands-on IC
