Sr Product Manager, Slack Powered Service
Core
Reimagining customer support experience by leveraging Slack, Slackbot, Service Cloud, and Headless 360 to enable AI-first conversational engagement without direct CRM login.
Role type
Sr Product Manager, Slack Powered Service
Builds
Joint solution roadmap for Slack and Salesforce integration
Domain
Enterprise CRM, Customer Support, AI Agents
Deliverable
product features
Required skills
Enterprise software product management, Consumer-grade UX design, Platform extensibility, Market and competitive research, AI tool prototyping, Cross-functional roadmap alignment, Technical architecture evaluation, Executive presentation, Field enablement and deal support
Preferred skills
Customer support or SMB market product experience, Salesforce platform knowledge
Technologies
Slack, Slackbot, Service Cloud, Headless 360, Salesforce MCPs/APIs, AI tools
Responsibilities
Own vision for AI-first customer support, Conduct market research, Create AI prototypes, Define joint solution roadmap with Slack, Work with scrum teams, Manage technical dependencies with Agentforce/platform teams, Present to execs, Enable field sales
Seniority
Senior, hands-on IC
