Customer Success Manager, MuleSoft/ API Solutions
Core
Strategic advisor and accountable partner for MuleSoft Signature customers, orchestrating deliverables, driving adoption, and guiding AI integration journeys.
Role type
Senior Customer Success Manager (MuleSoft/API Solutions)
Builds
MuleSoft platform adoption, AI integration patterns (Agentforce/Agent Fabric), and customer business value realization.
Domain
Enterprise Integration / iPaaS / AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
MuleSoft or equivalent iPaaS platform expertise, stakeholder management at executive level, commercial acumen for renewals/expansion, technical solution architecture understanding, cross-functional team leadership, AI literacy and agentic architecture knowledge, multilingual communication (Italian/English)
Preferred skills
MuleSoft certifications (Integration/Platform Architect), Anypoint Platform hands-on experience, enterprise architecture knowledge (API-led, microservices), Salesforce ecosystem familiarity, pre-sales/solution engineering background, project management methodologies (Agile/SAFe)
Technologies
MuleSoft, Anypoint Platform, Agentforce, Agent Fabric, Salesforce CRM, Data Cloud, Service Cloud
Responsibilities
Orchestrate Signature Success catalog services and manage customer experience from onboarding to renewal; Cultivate relationships with customer IT and executive leadership; Guide customers through AI adoption and demonstrate agentic capabilities; Act as advocate for high-severity case resolution; Drive customer health, adoption scores, and expansion pipeline.
Seniority
Senior, hands-on IC with strategic advisory focus
