Slack Proactive Monitoring Engineer
Core
Proactively monitor Slack Enterprise Grid deployments to detect anomalies in platform health, performance, and security before customers report issues.
Role type
Senior IC proactive monitoring engineer (SaaS platform reliability)
Builds
Proactive alerts and mitigation steps for Slack Enterprise Grid customers
Domain
SaaS / Customer Success / Site Reliability
Required skills
observability tools (Grafana, Splunk, Datadog), cloud SaaS architecture, API analysis, log/metrics/trace analysis, root cause analysis, technical advisory, automation scripting
Preferred skills
Slack API and Workflow Builder, Salesforce Service Cloud, Python/JavaScript/Bash scripting, ITIL/SRE certification
Technologies
Splunk, Grafana, Datadog, PagerDuty, Slack API, Slack Workflow Builder, Bolt framework, Salesforce Service Cloud
Responsibilities
Continuously monitor dashboards and telemetry for early degradation signals; Triage and correlate alerts from multiple sources; Identify customers affected by degraded service and coordinate outreach; Perform root cause analysis on proactively detected issues; Partner with Engineering/SRE for remediation; Build and maintain Slack-based automations for monitoring operations
Seniority
Senior, hands-on IC
