Senior Manager, Slack Success Architect
Core
Lead Slack's global Success Architect team to serve as the technical backbone for strategic enterprise customer relationships, ensuring complex deployments and integrations.
Role type
Senior Manager, Technical Customer Success
Builds
Mission-critical Slack infrastructure and integrations for large enterprise clients
Domain
Enterprise SaaS / Customer Success / Collaboration Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise Architecture, Technical Team Leadership, Slack Platform Expertise, Identity & Security Architecture, Workflow Automation, Strategic Account Management, Change Management, Operational Excellence, Executive Communication, Global Team Scaling
Preferred skills
Slack API/Custom App Development, Generative AI, Cross-functional Influence
Technologies
Slack APIs, SAML, SSO, SCIM, Enterprise Mobility Management, Slack AI, eDiscovery, DLP
Responsibilities
Develop strategy and operational cadences for the Success Architect team; lead technical engagements for strategic enterprise customers; advocate for customers across Account Success, Product, and Support; build and develop a high-performing global team; influence customer health, retention, and expansion outcomes; deliver team targets and key metrics.
Seniority
Senior Manager, hands-on IC leadership