Lead Specialist Solution Engineer – Field Service - Health & Life Sciences
Core
Envision and present innovative Salesforce Field Service solutions to customers and partners, assessing business impact and proposing tailored architectures.
Role type
Senior Solution Engineer (Field Service)
Builds
Salesforce Field Service and Scheduler solutions for the Health & Life Sciences industry
Domain
Health & Life Sciences / Field Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Field service operations expertise, CRM/ERP configuration, technical sales strategy, solution architecture, client-facing consulting, application setup
Preferred skills
Salesforce Field Service Lightning, AI/automation use cases, ERP system understanding, contact center solutions, web technologies
Technologies
Salesforce Field Service, Service Cloud, Experience Cloud, ClickSoftware, Microsoft Field Service, IFS, ServiceMax, Oracle TOA, Amazon Connect, Genesys, Verint, NICE, Calabrio
Responsibilities
Evangelize Salesforce Field Service value to C-level executives and field sales teams; Assess business impact of technology adoption and deliver ROI findings; Configure and demonstrate tailored solutions; Discuss and propose solution architecture including mobility and scheduling; Execute enablement activities like webinars and knowledge sessions; Collaborate with Account Executives and Product Management to establish credibility
Seniority
Senior, hands-on IC