Technical Support Engineer - French or Italian speaking
Core
Troubleshoot, analyze, and resolve complex technical issues for clients using Salesforce Marketing Cloud, including integrations, APIs, and platform performance.
Role type
Technical Support Engineer (SaaS/Enterprise Software)
Builds
Customer success outcomes for Salesforce Marketing Cloud implementations
Domain
Customer Success / Enterprise SaaS / Marketing Automation
Deliverable
client delivery
Required skills
Technical troubleshooting, SQL (intermediate), JavaScript, HTML & CSS, REST/SOAP APIs, code analysis
Preferred skills
Salesforce Marketing Cloud experience, Adobe Campaign or Braze experience, AMPScript or Server-Side JavaScript
Technologies
Salesforce Marketing Cloud, SQL, JavaScript, HTML, CSS, REST, SOAP
Responsibilities
Lead investigation and resolution of complex support issues, analyze customer code to pinpoint root causes, communicate clear solutions and best-practice guidance, manage full issue lifecycle, create and maintain technical documentation
Seniority
Individual Contributor