Interlibrary Loan Assistant
Core
Processes incoming and outgoing interlibrary loan requests, verifies citations in multiple languages, and coordinates material retrieval and shipment for UChicago patrons.
Role type
Interlibrary Loan Assistant
Builds
Fulfillment of interlibrary loan requests for academic patrons
Domain
Academic Library Services
Deliverable
client delivery
Required skills
Interlibrary Loan software proficiency, bibliographic search techniques, customer service, database maintenance, physical material handling
Preferred skills
Bachelor's degree, advanced search techniques, non-English language reading
Technologies
ILLiad, OCLC Worldshare, ReShare, DOCLINE, RapidILL, Folio, Microsoft Office
Responsibilities
Process incoming borrowing and lending requests using specialized software; troubleshoot technical and policy issues; provide customer service and coordinate with other institutions; oversee and train student staff; prepare and ship materials via courier services; maintain interlibrary loan records
Seniority
Entry-level, individual contributor