Engineer III, Customer Quality
Core
Champion the voice of the customer, manage feedback processes, and lead root cause analysis to drive data-informed improvements in the customer experience for smart home access products.
Role type
Senior IC quality engineer (customer experience & manufacturing)
Builds
Customer feedback management processes, corrective action plans, and product launch quality approvals
Domain
Smart home access (gates, openers) + manufacturing operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
8D problem solving, root cause analysis, customer feedback management, statistical process control, cross-functional collaboration, Lean Manufacturing, Voice of the Customer, PPAP coordination
Preferred skills
CQE certification, Six Sigma Green/Black Belt, electromechanical operations experience, DFM, Kaizen, Value Stream Mapping
Technologies
Customer feedback collection tools, statistical process control software
Responsibilities
Quantify voice of the customer into metrics, execute customer feedback management process, lead root cause analysis for critical escalations, support new product launches with customer quality perspective, implement actionable improvements based on analytics
Seniority
Senior, hands-on IC
