Enterprise Operations Center Specialist - Washington, MO - Nights
Core
Monitor and troubleshoot network, applications, and infrastructure for a healthcare system, ensuring service availability and coordinating outage responses.
Role type
Enterprise Operations Center Specialist (IT Operations)
Builds
Network and application stability for Mercy healthcare facilities
Domain
Healthcare IT / Data Center Operations
Required skills
proactive monitoring, incident troubleshooting, ITIL best practices, outage management, communication, ticketing, log management, escalation procedures
Preferred skills
vendor utility usage, conference bridge coordination, weather monitoring
Technologies
monitoring tools, management systems, vendor-specific utilities
Responsibilities
Perform proactive monitoring of network, applications, and infrastructure; Identify service degradations and failures; Troubleshoot high-priority multi-user impact events; Facilitate communications with end users and technical teams; Maintain tickets, logs, and records per ITIL; Utilize EOC run-books for break/fix restoration; Coordinate outage conference bridges; Monitor weather conditions and escalate to regional hospitals and emergency services.
Seniority
Junior to Mid-level, hands-on IC